Frequently Asked Questions

Q:The compatibility of each model

    • HB65 monitor can pair with only HB65 camera.
    • HB50 monitor can pair with only HB50 camera.
    • HB32 monitor can pair with HB32/HB24 camera.( HB32 has two version, the new version is not compatible with the HB24)

  • Q:Purchase links guidelines

  • HB65: https://www.hellobaby.net.cn/products/hb65-video-baby-monitor-with-camera
  • HB50: https://www.hellobaby.net.cn/products/hb50-video-baby-monitor-with-hd-screen
  • HB32: https://www.hellobaby.net.cn/products/hb32-monitor-economic-and-reliable-monitor
  • HB24: https://www.hellobaby.net.cn/products/hb24-video-baby-monitor
  • HB65 camera: https://www.hellobaby.net.cn/products/hellobaby-extra-camera-baby-unit-add-on-camera-for-hb65-not-compatible-with-hb6550-hb66-hb50-and-hb32

  • Q:Warranty time and contact information

    • We have 1-year warranty when you have issues, pls send a screenshot of your order details and some videos or pictures about the issue when contacting us, so that we can solve it better and faster for you.
    • Email us by hellobabybrand@gmail.com. Or easily open the online chat on the frontpage. We are 24 hours online.

     

    Q:Compatibility of charge cords

    • The charge cords of HB50 and HB66 are same.
    • The charge cords of HB32 and HB24 are same.
    • HB65 currently has two different types, you can judge the specification from the back of the monitor, if you have the S/N named " HR/RX/HRB", which means the charge cords of the monitor and camera are different. If you have the S/N named " HR5", which means the charge cords of the monitor and camera are same.

     

    Q:There is no picture from the camera

    • Check all connections to the camera. Make sure the adapter is plugged in.
    • Making sure that the cameras and monitor are both ON.
    • Making sure that the camera is in range of the monitor.

     

    Q: Picture is dropping

    • Move the camera closer to the monitor.
    • Reposition the camera, monitor or both to improve the reception.
    • Keep the camera and monitor away from other 2.4GHz electronic devices (e.g Microwave oven,Wi-Fi router etc.)
    • Remove obstructions between the monitor and camera. Materials such as brick, concrete and wood can greatly impact the wireless signal strength.
    • Adjusting the camera antennas to vertical position. (For HB65 & HB66  Baby unit only)

     

    Q: There are audio problems

    • Making sure that there is sound within the covering range of the camera microphone.
    • Moving the camera or monitor further apart if the unit emits a loud high-pitch noise (feedback).

     

    Q: The picture is flickering

    • Moving the camera closer to the monitor.
    • Removing obstructions between the monitor and camera.
    • Adjusting the antennas to vertical position.  (For HB65 & HB66 & HB68 Baby unit only)

     

    Q: The monitor picture is frozen

    Restart your monitor and check the connection to the camera. If the monitor displays “Waiting for connection” message, move the monitor closer to the camera.

      

    Q: Battery life is too short

    • Making sure the adapter is plugged in when charging.
    • Making sure the charging LED is light up when charging.
    • Making sure the battery is fully charged before use.
    • Moving the camera or monitor further apart if the unit emits a loud pitched noise (feedback).
    • Battery life will vary based on settings."

     

    Q: Power button broken

    We will send a new parent unit to you if  your warranty is still valid and be careful when press, just gently press and hold the power button for 3 seconds to power on/off the unit.

     

    Q: The screen goes black regularly

    • Checking if the VOX mode is activated.
    • Checking if Power Saving mode is activated. (HB65 non-VOX function version)

     

    Q: Picture is too bright

    • Checking if the brightness level is set too high
    • Ensure your camera isn't pointed directly at a light source(e.g., sun or spot light).
    • Move your camera to a different location.

     

    Q: Night vision is not working

    • The night vision activates when light levels drop. The area may have too much light.

     

    Q: Picture is not clear

    • Checking the camera lens for dirt, dust, spiderwebs. Clean the lens with a soft, clean cloth.
    • Too much environmental interference will affect the picture clarity. Move your camera to a different location.

     

    Q: Bright spot in video when viewing at night

    Night vision reflects when camera is recording through a window. Move the camera to a different location.

     

    Q: How to judge that the lithium battery is full of electricity?

          For model HB30,HB66,HB50,HB68

    •   Charging LED(first led) light change from red into green.
    • The battery symbol change from scrolling into steady when lithium battery is full                   

         For model HB24,HB248,HB32,HB65

    • The battery symbol change from scrolling into steady when lithium battery is full